Refund Policy

01Rate modification

EasyShop reserves the right to modify, adjust, or update its service rates at any time without prior notice. Changes take effect from the date of publication through EasyShop's official channels or from their implementation in the billing systems. Continued use of the services after a change constitutes acceptance of the updated rates.

02Return Service

EasyShop's Return Service lets you process the return of purchases made abroad through our company. To use it, you must have a Merchandise Return Authorization (RMA) issued by your supplier abroad. The Return Service reimburses what you paid for transportation, customs processing, and import duties. It is valid in all EasyShop delivery areas and covers up to $5,000 USD, based on the declared value of the item at the time of the package's pre-alert and the documentation provided for customs processing.

03How imports are valued

All imports are valued on the amount or invoice you initially provided at pre-alert, or the documentation submitted for customs processing — whichever is lower. Overvaluations applied by customs in the destination country due to a missing invoice (one you were required to provide at pre-alert) are not covered by the Return Service or by EasyShop.

04Requirements to process returns

To process a return and/or refund through the Miami Processing Service, you must:

1. 1.Provide the supplier's RMA with a minimum expiry of 15 calendar days, preferably with a return label. If the seller doesn't provide a return label, it's at your own risk. If the final address or contact information is invalid and delivery can't be completed, the package will be abandoned in the destination country and EasyShop won't be responsible for the item's cost.
2. 2.Complete USPS Form 1583 (provided by an EasyShop agent).
3. 3.Provide one (1) valid government-issued photo ID.

Once these are met, the Return Service team verifies — using customs records, item weight, and photographic records — that the returned package(s) match those received through our service. If everything checks out, the return proceeds; otherwise, we'll contact you to resolve any issues.

05Return Service coverage

The Return Service covers:

• Merchandise received in the U.S. at 8578 NW 61st Street, Doral, FL 33166;
• Returns sent to the original supplier's address and transported by EasyShop;
• Lost shipments that don't reach the Miami address, provided the merchant's carrier certifies delivery to that address;
• The verified value of shipments lost after entering EasyShop's Miami warehouse and being registered in our system.

It does not cover shipments to third-party addresses inside or outside the U.S.; any shipment to an address other than the original supplier incurs additional charges.

06Where to return merchandise

However you received your import — at an Experience Center, via Delivery Route (home or office), or from a Smart Locker — returns are requested and processed only at our Experience Centers. If more Experience Centers begin accepting returns, we'll let you know.

Special conditions

Automotive parts and components must be clean and free of grease, oil, and fuel.

EasyShop reserves the right to return the package to the supplier or refund your declared value, as long as there's a valid RMA with a minimum 15-day expiry. This applies for up to one calendar year after the package was delivered at an Experience Center (Ready for Pickup), Ready for Pickup in a Smart Locker, to be delivered via Delivery Route (First Attempt), or Stored in Warehouse pending payment.

If a return is processed and the manufacturer sends a replacement, you're responsible for the duties and charges as if it were a new shipment, since EasyShop already refunded the original shipping and import taxes. You must provide an invoice with the product's actual value — even for a warranty replacement — because goods cannot be imported under customs regulations.

07Claim timeframes

EasyShop accepts claims for incomplete or damaged shipments up to 10 business days (Monday–Saturday) after the package was Ready for Pickup (Experience Center or Smart Locker), and First Attempt (Delivery Route), or Stored in Warehouse pending payment.

Claims for lost items can be made through any Customer Service channel. To verify the loss of a shipment that never entered EasyShop's system, provide the seller's logistics operator's proof of delivery to 8578 NW 61st Street, Doral, FL 33166. If delivery is confirmed, a credit is issued to your EasyShop account or through the payment options available in your country, as you choose.

The Return Service is available only for Air Express / Air Priority — not Air cargo, Sea shipping, or Heavy Weight cargo over 75 lbs.

08Merchandise exclusions & conditions

EasyShop is not responsible for packages containing stamps, jewelry, gems or raw precious metals, coins, checks, debit/credit cards, gift cards, manuscripts, stocks, firearms and their parts/accessories, tickets or travel vouchers, automobiles, scale models (ships, planes, architectural), perishables, neon signs, antiques, and any restricted or prohibited items (see the Restricted Products page). If you received, purchased, or requested such a shipment, you did so at your own risk.

EasyShop does not cover claims for the opening, confiscation, or destruction of packages by customs authorities in the U.S. or the destination country, nor claims for packages in Abandonment or Destruction status after exceeding the storage timeframe.

09Refunds

Refunds under the Return Service are processed primarily to the same payment method used for the initial payment, or as a credit to your EasyShop account.

10Contact

Questions about a return, a claim, or a refund in progress should reach us directly. Write to [email protected] or call +1 (954) 260-9620 — quote your account number and tracking number so we can pull the shipment up straight away.