How can we help?

Sign up for a free EasyShop account and your personal U.S. shipping address is ready in minutes. Add it at checkout on any U.S. store — there's no monthly fee to keep it.

Your suite number goes on the second address line at checkout. It's what links a package to your account, so a parcel without it takes longer for us to match and process.

Use the "Forgot password" link on the sign-in page. We'll email a reset link to the address on your account; it stays valid for 30 minutes.

Pay in local currency by bank transfer, debit or credit card, mobile wallet, online banking, or cash when you collect your package. No foreign card is required.

Save a card under Billing in your account and switch AutoPay on. Shipping charges are then paid the moment they're calculated, so nothing sits waiting on payment.

Charges are based on the actual weight and dimensions recorded at our Miami warehouse. If a store's packaging is larger or heavier than expected, the final figure can shift slightly.

Any store that ships within the U.S. — Amazon, eBay, SHEIN, Walmart and thousands more. If it delivers to a U.S. address, it can deliver to yours.

Most packages arrive within 3–5 business days of leaving our Miami warehouse. Customs reviews, public holidays and oversized cargo can add time, and we keep you updated throughout.

Yes. Consolidation is where most of the savings come from — we hold your parcels, pack them into a single box, and you pay one shipping charge instead of several.

Every parcel is scanned when it reaches Miami and at each stage after that. Sign in and open Tracking to see exactly where your package is in real time.

A pre-alert tells us a package is on its way, with the invoice attached. Pre-alerted parcels are matched to your account and processed faster the day they land.

Belize customs charges duty on the declared value of your goods. We show the full landed cost — shipping plus duties — before your package ships, so there are no surprises.

We can't ship hazardous materials, flammable liquids, weapons or perishable goods. If you're unsure about an item, ask our team before you buy and we'll confirm.

Start a return in your account and send us the store's return label. We ship the item back to the U.S. retailer on your behalf and keep you posted until it's received.

Photograph the packaging and the item, then file a claim within 7 days of delivery. Our team reviews it against our warehouse photos and comes back to you with a resolution.

Live chat is the fastest route and is staffed Mon–Sat, 8am–8pm. You can also email us for a reply within 24 hours, or call Mon–Fri, 9am–6pm.

We have pickup locations and Smart Lockers across Belize. Open the locations page to find the one nearest you and its collection hours.